Thank you for choosing to stay with us at El Delfin Hotel y Restaurante. Below are hotel policies and procedures; read them carefully. As our hotel guests, by reading and signing your hotel registration card at check-in or by booking a reservation on our website, you are agreeing to abide by our hotel policies and procedures.
Check-in time is any time after 2 PM (not guaranteed due to high volume of occupancy). If you arrive earlier the we will be pleased to store your luggage until your room is ready. Guests will be required to present a valid credit/debit card upon check-in along with a valid form of identification. El Delfin Hotel will make every effort to honor special requests upon your arrival. However, the availability of these items cannot be guaranteed in advance. The hotel reserves all rights to refuse service to any guests of the hotel who do not follow or comply with hotel policies.
Check-out is at 12 PM.
All pets are prohibited on property (a fine of Q2000.00 will be applied to the bill if a pet is discovered). “Service animals” are allowed with proper documentation.
All hotel room reservations have a 7 day cancellation policy unless otherwise noted. Any changes on packages or rates to your reservation must be done 7 days prior to your arrival date. Reservations that are not canceled within 7 days are subject to a charge of the total amount owed.
If you choose to use your debit card at check-in the hotel will place a hold of the full anticipated dollar amount of your stay through your departure date, as well as an estimated hold for incidentals. Remaining funds due back to your debited account will be released upon check-out, which may take 4-15 business days to process. Additionally, your financial institution may have a contracted amount of time before the funds are released back to you, which can take up to 15 business days.
Smoking is allowed in designated “smoking” areas of the hotel.
Guests must be 18 years or older to check in without a parent or legal guardian.
Extra guest aren't permitted.
1 child under the age of 10 may stay for free in same room as the parents or legal guardian when using existing beds.
If you choose to take advantage of any promotions offered through the hotel, please follow all restrictions associated with each offer. Management reserves the right to change or cancel all promotions. Basic non refundable rates will be charged in advance.
Subletting is never permitted under any circumstances.
NO IN-ROOM PARTY POLICY
The hotel enforces a NO IN-ROOM PARTY POLICY to ensure we can protect the hotel and our guests at all times. In the event of a disturbance one warning will be given to reduce noise. If this warning is not followed, the guest will forfeit all fees and must leave the hotel immediately.